The programs listed below will be offered throughout 2010. However, the specific dates and times that each program will be offered have not yet been finalized. Please check back in a few days for more information. If you have questions or would like more information about any of the teleseminars / webinars listed, please feel free to contact us at lynne@pcspeoplefirst.com. Thank you!
Organizational and Leadership Success Factors
Program Length: 1 - 90 minute call
Cost: $199 / person
Understanding and defining how your organization views success is absolutely crucial to ensuring that your top leaders make decisions and take action that consistently and reliably moves the organization toward success. Organizational and Leadership Success Factors walks you through the process of identifying those factors that are most important to your organization given its mission, vision, and long-range goals. In addition, you will be taken through a step-by-step process to determine how to embed these success factors into HR and organizational development initiatives such as performance management, succession planning, leadership development, employee education, and process improvement. Examples of organizational and leadership success factors will also be provided for your use.
Successful Performance Management
Program Length: 4 - 60 minute calls
Cost: $449 / person
Sweaty palms. Upset stomach. Dry mouth. A general sense of dread. Those are just some of the common reactions business leaders have to performance management. But it doesn't have to be that way. Successful Performance Management separates the often times daunting performance management process into two separate processes, and provides a framework for each. The Framework for Continuous Improvement of Individual Performance guides you through a process of on-going observation, feedback, correction, development, and recognition, and it is this process that helps you keep your employees on track on a regular basis. The Framework for the Annual Performance Review walks you through a typical evaluation process and helps you to set longer-term goals for your employees. Successful Performance Management also provides you with tools, techniques, and examples of how to deliver direct feedback and how to address disciplinary issues.
Coaching for Optimal Performance
Program Length: 1 - 90 minute call
Cost: $199 / person
Coaching has proven to be one of the most powerful and effective tools for getting the best out of every employee. Coaching for Optimal Performance introduces an easy-to-use coaching process known as the P-C Coaching Framework. This framework includes the five most critical elements to meaningful coaching, namely purpose, perspective, possibilities, clarity, and commitment. Coaching for Optimal Performance teaches you how to have direct, productive, two-way conversations with all of your employees, from those who underperform to those who consistently excel.
Did You Say What I Heard? Keys to Effective Communication
Program Length: 4 - 60 minute calls
Cost: $449 / person
Studies consistently show that people only remember about 7% of the information they hear. No wonder some of the biggest problems that organizations face today are caused by unclear, inaccurate, and untimely communication. Did You Say What I Heard: Keys to Effective Communication uses a Model of Effective Communication to illustrate the complexities of and obstacles to communicating with others. You will learn to identify those factors that you control in the communication process and leverage them to your advantage, and you will also learn to identify factors that negatively impact your ability to receive messages from others. Several fun and eye-opening exercises will be conducted to demonstrate how people assign unique and personal meaning to even the simplest words, thus creating confusion and misunderstanding in our daily communications. In addition, you will have the chance to complete an assessment designed to help you identify various communication patterns that may be interfering with your ability to communicate effectively with others.
Beyond Motivation: Inspiring Your Employees
Program Length: 2 - 60 minute calls
Cost: $249 / person
More than $200 billion is lost each year by American organizations, because employees are unmotivated. This cost is the direct result of negative behaviors associated with demotivating factors including withholding effort, criticizing management, leaving the organization, taking extended breaks, and engaging in theft, violence, vandalism, and sabotage. Beyond Motivation: Inspiring Your Employees makes a critical distinction between motivation and inspiration and provides you with a detailed discussion about the four Cornerstones of Inspiration. You will also receive a step-by-step explanation of how you can begin to create a culture of inspiration in your organization and two assessments to help you evaluate your organization's readiness for creating such a culture. In addition, you will receive a toolkit full of specific activities that you can use immediately to create an inspired workforce.
Working with Difficult People
Program Length: 2 - 60 minute calls
Cost: $249 / person
Are you fed up with laziness? Frustrated by bullies? Sick of the whining? Don't despair! You have choices. Unfortunately, we can't give makeovers that will turn difficult employees into delightful employees. However, there are very specific things that you can do to work more effectively with difficult people. Working with Difficult People provides you with a framework in which to understand how seemingly "normal" people can turn into everyone's worst nightmare. You will be introduced to several "characters" that emerge at work and will be given specific action plans to successfully address their behavior. In addition, you will receive an assessment that evaluates whether there are times when you might be a difficult person!
Reframing Conflict: The Road to Resolution
Program Length: 3 - 60 minute calls
Cost: $349 / person
Conflict reaches into our daily lives, although rarely as headline grabbing news. Most of us have minor conflicts every day, which means that even a small improvement in our ability to reframe and resolve conflicts can accumulate and make a huge difference in our lives. Reframing Conflict: The Road to Resolution provides you with a framework for defining and reframing conflict, making the source of conflict clearer and easier to address. Using the Reframing and Resolution Framework, you will gain a better understanding of the different levels of conflict and will learn how various factors such as justice, power, personality, emotions, trust, language, attribution processes, and judgmental biases impact your interpretation of conflict and your ability to effectively reframe and resolve conflict. You will also receive an assessment designed to identify your most common reactions to conflict as well as an action plan to help you move more effectively down the road to resolution.
Leading with Emotional Intelligence
Program Length: 4 - 60 minute calls
Cost: $449 / person
Recent scientific research has shown that business leaders who improve their emotional intelligence have a stronger and more positive impact on their company's bottom line results. In fact, the higher your organizational position, the more critical emotional intelligence is to your success as a leader. Emotional intelligence is actually a set of skills that anyone can acquire and continually develop throughout their lifetime. Leading with Emotional Intelligence presents you with the Emotional Competence Framework which is divided into two areas of competence: personal competence and social competence. You will learn specific competencies within each of these areas, and how such competencies apply to you, your role as a leader, and your organization will be presented. In addition, you will receive an assessment to help you identify your current emotional intelligence strengths and developmental opportunities, plus you will have the chance to create specific action plans to improve your emotional intelligence skills.
Navigating Change: The Human Element
Program Length: 2 - 60 minute calls
Cost: $249 / person
Resistance to change is often the top reason why organizational change fails. Yet business leaders remain confused about why their change efforts did not work. Navigating Change: The Human Element sheds light on the true power that employees have in making organizational change an incredible success or an abysmal failure. You will first discover the significant difference between transition and change and how each impacts employees' responses to change. Next you learn more about the types of losses employees -- including you -- experience as a result of change and how to address all of the thoughts and emotions that come with loss. Then you'll be introduced to individual differences; these are factors that play a role in how employees respond to change, and it's these factors that help explain why some employees naturally embrace change and others openly resist it. Finally, you'll be given very specific tools to help use your "embracers" as champions for change and how to address the challenges presented by your "resisters." You will also receive a series of assessments designed to help you identify your reactions to organizational change.
No purchase is necessary to take part in the FREE teleseminar. It is just what it says it is: FREE -- no strings attached. Honest.
